Head Office: 0344 55 77 200 - Fleet: 01252 848 888 - Northampton: 01604 589 000 - Orpington: 01689 814700 customer.service@adept.co.uk

AdEPT People

we are … faces not numbers … and so are you

 

Ian Fishwick

Ian Fishwick

Chief Executive

Ian has been a telecommunications MD/ CEO for over 25 years working in areas as diverse as secure battlefield communications and cable television. He has been running companies providing voice telephone service to the public since 1995. “I’ve learned over the years that customers need a small number of things doing very well to keep them satisfied. Fair prices. Reliability. Accurate bills. And the ability to speak to a friendly helpful person who’ll sort out their problem if something goes wrong.”

 

Ian was awarded UK – Game Changer of The Year  2017 by Acquisition Finance Magazine.
Acquisition International magazine named Ian as London CEO of the Year 2017 after completing 3 acquisitions in 9 months.
adept-telecom-plc-european. Ian was named as European Chief Executive of the Year 2016 by Corporate Vision magazine
Ian was awarded UK Chief Executive of the Year 2016
by TMT (Technology Media Telecoms) magazine.
In November 2016 Ian had the great honour of being appointed to the Cabinet Office SME Panel  where he will be representing the Telecoms industry. His aim is to help the Government achieve their target of having 33% of all government spend with small and medium sized enterprises by 2020.
Ian is also Commercial Director of Innopsis, the specialist trade association for Telecom suppliers to the Public Sector. In this role Ian has been elected by his industry peers to lead negotiations with government bodies on issues that affect all of the association’s members. The vast bulk of all spend by the public sctor goes to one of Innopsis’ members.
Roger Wilson

Roger Wilson

Chairman

Roger has worked in telecommunications since 1993. In addition to being the first Managing Director for Telewest’s residential consumer business in the UK he spent 3 years in Poland successfully building a business for American investors. He was Managing Director of the European Competitive Telecommunications Association until January 2006.

John Swaite

John Swaite

Finance Director

John joined AdEPT in March 2008 as Group financial controller and was promoted to finance director and the Board in January 2009. Prior to joining AdEPT, John spent more than nine years with one of the UK’s leading accounting firms, Crowe Clark Whitehill LLP (CCW). In his role as senior corporate finance manager at CCW, John was responsible for all aspects of financial due diligence and transaction support on mergers, acquisitions, flotations and subsequent public offerings with transaction values up to £120m.
Dusko Lukic

Dusko Lukic

Non-Executive Director

Dusko has worked for over 20 years as an institutional stockbroker covering UK and Continental European equity markets with City firms Wood Mackenzie, Salomon Brothers, Schroder Securities and Cazenove. Whilst at Cazenove, Dusko was the director responsible for pan-European equity sales to German institutions. In 2005 Dusko founded Draganfly Investments Ltd, an AIM-quoted investment company, and in 2006 was the co-founder of Intrinsic Capital LLP, a smaller company investment boutique. Dusko is Chairman of the Company’s remuneration and audit committees.
Richard Burbage

Richard Burbage

Unified Communications Director

Richard Burbage was promoted to the Board in July 2016. He began his career in telecoms working with financial institutions and offshore oil and gas companies supplying telex and facsimile machines. In the early 90s Richard established his first business  which, after nine successful years, was sold to the industry leader, Genesis Telecommunications plc. After a few years with Genesis Richard left to establish a new non-competitive business, Centrix Limited, which after 15 year’s continued growth and having become one of the most profitable businesses in the sector was acquired by AdEPT in 2015. Richard has over 25 years’ experience in telecoms and continues to grow the Fleet division with increasing success in Cloud, Hosting, IP Telephony and Unified Communications.
Christopher Kingsman

Christopher Kingsman

Non-Executive Director

Christopher brings a broad range of experience from investing in and being involved with a number of public and private companies across different sectors. A graduate of Cambridge University, he started his career with Fidelity Investments and has managed a hedge fund and family office. He is the principal of a private Swiss investment group, executive chairman of Aranca, a global research, analytics and advisory firm based in India, and is a director of a number of private companies. Through Greenwood Investments Ltd, he has been the second largest shareholder of AdEPT since 2011.

We’ve never seen a disgruntled employee give good service

Most companies say put the customer first but they don’t really know how to do it. We believe that employees have to put customers first so we treat them accordingly. We treat our staff as the most important asset of our company. Our logic is simple. We have never seen a disgruntled employee give good customer service. That is why we spend so much time trying to develop a highly trained highly motivated and happy workforce. We don’t just provide training we also give the team a great environment in which to work. We get annoyed when people talk about the work-life balance as though work is somehow not part of your life. We only live once so you have to enjoy your time at work. Talk to our people and see if you can hear the difference. They are not afraid to laugh on the telephone.