22nd December 2021

7 Reasons Why Your Business Needs Unified Communications

Every business, new or old, aims at increasing productivity, efficiency, and the return on investment. To achieve these objectives, a flexible and extensive communication system is invaluable.

But the big question is, are all these communication methods separate and discrete in your business? If yes, then they have been sapping productivity and the quality of your customer service. But by taking advantage of unified communications, you can centralise all your communication channels.

Well, you may be wondering what unified communications are. This is the integration of actual time operations and communication services such as video conferencing, instant messaging, and phone calls, among others. With unified communications, you can receive information in one medium and access it from another medium.

Now that you understand what unified communications are, do you know how beneficial they can be to your business?

1. Improved Collaboration

Collaboration at the workplace is essential in improving the productivity of employees. Collaboration goes beyond sharing resources only; it also involves information sharing. Gone are the days where employees had to be pulled from their desks to attend meetings.

Today, business relies on the simultaneous use of video conferences and group messaging to hold meetings. With a unified communication platform, you can host a video, telephone, and web conference on the go. And the best part of unified communication is that employees can connect to the system from any location.

Do you have international clients that you want to have a meeting with? Well don’t worry, you don’t have to travel to them. With unified communications, you can connect with them remotely and transact business.

2. Manageable and Efficient

Unified communication offers a single integrated system that connects all your devices and desktop computers in one place. This saves you and your staff the hustle of dealing with multiple communication systems. Besides, with unified communication, you can add call optimisation features.

Such features allow you to have all contact information in one place.

When communication is made easy, there is fast communication between employees, management, and customers. In addition, when communication is not a point of concern, employees can focus better on their tasks.

3. A Secure Solution

As a business owner, the last thing you want is private information landing in the wrong hands. It would cost the reputation of your business and lead to financial losses. With UC, you get to turn your radio signals into digital ones.

This makes it possible for you to make calls over an encrypted internet connection. By encrypting your calls, you get to ensure the message gets to the intended recipient only. In a world where cybersecurity is the order of the day, protect your data by leveraging the various types of unified communications.

4. Low Costs

Whether your business is large or small, cutting down costs is a priority. UC solutions are cheaper to manage as they are centralised. Besides, if you opt for a cloud-based UC, you get to choose the size and price of the UC platform that suits your business needs.

If you are a small business owner, a cheaper cloud-based UC would be better to start with. However, as your business grows, you can opt for a bigger cloud-based UC platform. In addition, cloud-based UC platforms have customised packages.

Such packages give you the option to choose the right capabilities that suits your business. When you switch to cloud-based UC, you don’t have to purchase any new hardware or change the existing technology. All communication goes through a single cloud-based server that is easy to upgrade and maintain.

5. Unified Communications Saves Time

Beyond saving on the cost of communication, UC solutions can also save the time spent in passing information. In business, fast and consistent communication is essential in increasing customer satisfaction. However, when managing multiple communication systems, a quick response cannot be achieved.

With a UC solution, all the devices are unified across the network. This makes it easy to receive and make calls to any of the connected hardware from any location. Not to mention, training employees on a unified communication system helps to save time.

Do you want to save time and improve communication speed? If yes, it’s high time that you move to a unified communication platform. But, to enjoy the benefits of unified communications, you must hire the best-unified communication services.

6. Helps with Remote Working

Remote working has become a culture that businesses cannot ignore. Remote working saves on staffing costs and makes it easy for businesses to tap a greater talent pool. With this in mind, you will need a communication system that is flexible to accommodate remote workers.

A unified communication solution makes it easy for remote employees to answer calls and share files. Besides, remote employees can get to hop on a video conference meeting from the comfort of their homes.

7. Improves Productivity

Improving workflow and eliminating bottlenecks is a key focus for every business. If you do so, you substantially improve productivity and efficiency. Unified communication enhances the rate of passing information, making it easy for employees to do their job.

Whether it’s making calls, sharing files, or receiving communication, under UC, sharing information takes a short time. With fast communication, employees can accomplish more tasks within the day.

Embrace Unified Communications in Your Business

Unified Communications can play an important role in streamlining collaboration and communication while also promoting cost-cutting measures.

Do you want to improve your business communication through unified communication solutions? At AdEPT, we got you covered. We specialise in converging IT, communication, and connectivity to offer comprehensive and proactive support that enables your organisation to operate without technical headaches.

Contact us today for all your IT and communication integration needs.

Written by Sami Malik

Marketing Campaigns Manager