AdEPT Housing
Providing IT solutions and cyber security for the housing sector.
An established name in Housing Associtation and LGA technology provision
AdEPT are providing solutions to the housing sector to manage their security and ensure their tenants data is safe. We are doing this by helping implement a range of solutions, to help improve their IT networks and cyber security provision.
Did You Know?
Here at AdEPT, we work with Housing Associations at various levels, ranging from people in the boardroom, operations and customer service workers, and staff in the field.
To find out what advice we can provide and problems we can fix across our range of expertise, please get in touch using the button below, or keep scrolling to find out more about what AdEPT Housing can do.
Housing Associations’ IT networks: How SASE is helping
Remote working and the increased use of cloud-based apps means that IT ops and security teams now have less control over their security. For housing associations and local government authorities, who have responsibility for large quantities of sensitive tenant data this has the potential to become a major issue.
SASE products provide an opportunity to redress the situation by providing consolidation of, and greater control over, security and networking across the cloud and the network edge.
AdEPT, in partnership with Cato, can help provide you with a safer more agile IT environment.
Housing Associations Cyber Security
Attacks targeting the housing industry generally fall into the category of either phishing attacks, ransomware attacks or supply chain attacks. Having a Managed Security Operations Centre (SOC) in place can help identify and prevent the risk of a cyber attack.
The Security HQ Managed SOC, delivered by AdEPT, is a next generation platform that helps organisations in local government, housing, and adjacent sectors operate with the confidence that their network infrastructure, their data, and that of their customers are protected by an always on, complete security service.
Managing and Monitoring Housing Assocation Communications
The pace of technological change in the last few years has been dramatic with many organisations’ now adopting a ‘digital first’ approach. While in many sectors this change has been welcomed, in housing, it can threaten to leave people behind, disrupt support systems and isolate those in need of help.
Lack of access to technology, lack of IT / web literacy, or disabilities can all prevent tenants from accessing these platforms, potentially causing a “digital divide”. Studies have shown that, even when other options are available, people will still pick up the phone when an issue is urgent or complex. That means that, while you may be getting fewer calls, those you are getting are likely to be of greater urgency, and take more skill, to resolve than enquiries through other channels.
We work with Housing Associations at various levels and locations. Whatever the location, we help ensure that telephony is always able to fulfil its role as a central part of both internal and external communications.
People-first Technology for Housing Associations
During the pandemic housing assocations faced the challenges of people shifting to working from home.
For housing associations, having staff work from home on this new scale has posed some new and significant technology problems. Challenges have included communications with customers – significant numbers of interactions have traditionally been face-to-face. There has also been significant disruption to repairs, safety checks, and void processing.
They also had to deal with an influx of calls from people who were requesting repairs simply becasue they were lonely.
Case Study – Tower Hamlets Community Housing (THCH)
“In the time since AdEPT have been fully managing our support and infrastructure, they have helped THCH successfully implement numerous agile technology solutions which gives staff the tools they need to help our residents.”
So says David Sheehan Head of IT & Data Protection Officer, for Tower Hamlets Community Housing (THCH) in this new case study about how we’ve been helping London’s leading connumity housing provider with the esstential technology and expertise through difficult times.
The focus of the work was to upgrade their IT to support their growth plans and support new services across the organisation.
THCH now have the desired solution they wanted, enabling the staff and wider organisation to work more efficiently, from anywhere in a secure and productive manner, to focus on the services they provide to their tenants…
How can we help?
AdEPT empower organisations by uniting their technology, networking and data, providing seamless communication and the confidence to innovate. All underpinned by the latest security. And all with minimal fuss. We are perfectly placed to deliver a service you can trust. You can read more about some of our recent work in this area, by reading our case studies.
