Avaya Solutions

Unified Communications

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A key, strategic partner

Avaya delivers solutions that help companies transform their businesses to achieve marketplace advantage.

More than one million businesses worldwide use Avaya solutions for IP telephony, unified communications, contact centres and communications-enabled business processes. Avaya Global Services provide comprehensive service and support for companies, small to large.

AdEPT are a leading Avaya reseller and specialise in supporting businesses through transitions within their communications and technology environment. Our Avaya solutions serve businesses on an international scale; anything from 10 to 10,000 users, including HCA Healthcare, Coca Cola, The Office Group and Fidessa. We support Avaya solutions in 70% of London’s private hospitals, over 200 business centres across the UK and for over 45,000 users.

Contact Centres

Let us design, build and implement a bespoke network level solution.

Modern contact centres need to scale and seamlessly grow to cost-effectively react to market changes. Cloud-based contact centres offer a building block approach, which means additional functionality can be turned on as and when required.

For a business with existing telephone systems, our Cloud – Contact Centres expands your current capabilities without the need for large scale investment in infrastructure changes. This low risk model lets organisations launch new contact centre campaigns, products and services with minimal up-front investment.

To discuss your Contact Centre requirement with one of our experts, please fill in the form at the bottom of the page.

Client testimonials

“Avaya brought a depth of knowledge about call center operations that was essential to restructuring our call centre infrastructure. We found Avaya’s understanding of telephony and contact centre operations to be unique in the industry.”

Barbara Tucker

Telecommunications Manager, Norwegian Cruise Line

“It was important to go live by a specific date because we were approaching our busy season. Any delays would have required us to push it to the following year. Fortunately, the conversion was really smooth and quick.”

Alex Garcia

Call Centre Staffing Manager, Norwegian Cruise Line

“Before, preparing for a hurricane meant we had to re-route calls through the carrier. Now, we just make sure everything is secured here, hand out satellite phones and go home. That’s huge for us.”

Melissa Good

Director of Network, Telecom and Enterprise Support, Norwegian Cruise Line

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For more information on any of our services or to talk about how we may be able to help you, please get in touch with us using the form opposite or by clicking the link below.

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