Avaya
Unified Communications
“Avaya brought a depth of knowledge about call center operations that was essential to restructuring our call centre infrastructure. We found Avaya’s understanding of telephony and contact centre operations to be unique in the industry.”
Barbara Tucker
Telecommunications Manager, Norwegian Cruise Line
“It was important to go live by a specific date because we were approaching our busy season. Any delays would have required us to push it to the following year. Fortunately, the conversion was really smooth and quick.”
Alex Garcia
Call Centre Staffing Manager, Norwegian Cruise Line
“Before, preparing for a hurricane meant we had to re-route calls through the carrier. Now, we just make sure everything is secured here, hand out satellite phones and go home. That’s huge for us.”
Melissa Good
Director of Network, Telecom and Enterprise Support, Norwegian Cruise Line
Contact
For more information on any of our services or to talk about how we may be able to help you, please get in touch with us using the form opposite or by clicking the link below.