Case Study – Age UK Doncaster

Age UK is the country's largest charity dedicated to helping those in their elderly years by providing companionship, advice and support for those who need it most. Age UK also has an international arm which delivers services in some of the poorest countries around the world. Here we look at how AdEPT supported their Doncaster branch with a remote working solution so they could continue their critical work and adhere to social distancing guidelines.

The main focus of Age UK is the well-being of the older generation. The coronavirus outbreak has seen demand for their services soar, as the elderly are especially at risk from the virus. Due to these circumstances, Age UK wanted to provide their staff with the ability to work remotely and be able to access their business-critical applications from any location to keep them safe, but also ensure they could still do as much as possible to care for the elderly in their community.

The solution needed to include CareFree, an application that provides homecare management and was designed in conjunction with several home care providers. CareFree is a client/carer management and rostering solution specifically written to meet the needs of the modern care provider.

Without access to this core application, Age UK staff would not have been able to deliver critical services, and this could lead to serious problems for the business and for those they care for.

Age UK approached longtime managed services provider AdEPT to see if we could help.

After initial consultations, with both the CEO of Age UK and other key staff, the team at AdEPT investigated the options to allow staff to safely access the CareFree system and other key resources remotely.

The right solution was to implement a Remote Desktop Solution (RDS) which would allow the external members of staff to log into a terminal server and access their key software.

As security is a key requirement for Age UK, a two-factor authentication system was implemented alongside the RDS.  This would send a notification to the user’s mobile device before connecting them to the RDS environment. AdEPT installed a dedicated HP server to support the solution and allow users to connect.

Installation & configuration times were managed to only a single day for each user.

This transformation has allowed Age UK staff to work remotely and flexibly, in a secure and productive manner, without the need to visit the office, ensuring they were able to carry on their good work in caring for some of society’s most vulnerable at this time and in the future.

I just wanted to write and thank you for the speed in which you solved our problem of remote working on Carefree in the current crisis. We are quick to criticise when something goes wrong, so equally we need you to know how grateful we are for what you have done in a short space of time and the ongoing remote support.

 Ian Piper

Finance Manager – Age UK Doncaster

If you or your organisation could benefit from help with your IT or communications please don’t hesitate to get in touch.

Written by Sami Malik

Marketing Campaigns Manager