AdEPT delivers on a promise
In 2018 AdEPT announced a significant government contract win with the NHS. However, winning a contract is only half the battle – it is crucial to deliver on the promise made in this substantial contract process.
AdEPT is therefore delighted to announce that, under the guidance of the NHS Trusts in Kent, AdEPT has delivered improved network and bandwidth capacity to more than 100 hospital and specialist care sites across the region.
This project facilitates greater collaboration in handling the health and welfare needs of Kent residents.
Following the success of this initial network programme, AdEPT are completing the roll-out of improved bandwidth services to the 300 GP surgeries in the region. This will complete the upgrade of the entire NHS network in Kent.
This ultimately means that 1.6 million people across Kent will receive better care through improved network and bandwidth capacity, financial savings and improved access to clinical systems.
The challenge to be addressed
In 2017, the NHS decided that the 12 years old ‘N3 network’ needed to be retired.
But what was the ‘N3 network’? N3 was a decade old national broadband network for the English NHS, connecting all NHS locations and 1.3 million employees across England, a solution formerly managed by BT.
As a single supplier service, N3 was principally designed to provide access to national applications, such as patient records, hospital appointments and prescription services for NHS organisations.
However, as with all single supplier markets, the network became outdated.
The Health and Social Care Network (HSCN) was devised as a multi-supplier marketplace adhering to single credentials – it is designed to provide an improved way for health and social care organisations across the country – from both inside and outside the NHS – to access and exchange electronic information.
This multi-supplier approach also encouraged competition for the provision of the network, leading to a substantial cost reduction for the NHS.
The digital transformation being felt in all walks of society is being experienced in equal measure across the NHS.
Front line care is increasingly digital. A recent Healthcare News report clearly highlighted a host of initiatives that demonstrate how this transformation is impacting the NHS. Examples of ICT initiatives across the NHS include;
Information security, patient analytics, digitised patient engagement, population health, Electronic Health Records, remote patient monitoring and revenue cycle management.
The healthcare world is clearly changing, with; virtual surgeries, remote consultations and telehealth all improving the way health services are delivered.
However, all these transformations depend on a high speed, secure, cost effective network infrastructure.
Specifically Kent, and the benefit HSCN brings
The delivery of a new Health and Social Care Network (HSCN) to NHS hospitals and specialist trusts in Kent replaces an outdated N3 network, delivering improved access to information and technology and substantial cost savings. Underpinning the transformation of health and social care services in the region.
This improvement was made possible by the competition between network suppliers driven by HSCN.
Kent chose AdEPT because it demonstrated that it would be a flexible and responsive partner to the NHS in the region.
How has this substantial programme been delivered?
The change programme has required strong collaboration between a number of critical partners;
• the NHS Trusts in Kent,
• NHS Digital, and
• AdEPT Technology Group
“The N3 community of interest network (COIN) within Kent was one of, if not, the largest and most complex in England. It’s a credit to the strong leadership and collaboration between the seven Trusts in Kent, that not only was a successful migration of services to HSCN completed, but we were the first to do so in the UK”
commented Tim Scott, Chief Commercial Officer and HSCN Programme Lead at AdEPT.
“Strong programme delivery is critical to complex technology projects. There are four key disciplines and attributes that allowed us to deliver this programme so well: leadership, structure, collaboration and flexibility.
In AdEPT, we found a partner – rather than a supplier – aligned to us in each of these disciplines”.
Michael Beckett, Director of IT, Maidstone and Tunbridge Wells NHS Trust.
“The migration of the Kent CoIN demonstrates everything HSCN was designed to achieve;
greater collaboration, both locally and with suppliers;
reduced costs for the NHS by virtue of the HSCN marketplace and
using technology to provide enhanced capabilities, that will deliver better care though health and social care integration.”
Mike Oldfield-Marsh, HSCN Migration Manager NHS Digital.
St Dunstan’s College is an independent, coeducational school for 3 to 18 year olds located in South London and founded in 1888. AdEPT Education (formerly Atomwide) have delivered IT services and support to St Dunstan’s College since 2003. Here we speak with the school’s Network Manager John Taylor about his experiences with AdEPT Education over a 15 year partnership and recently their uptake of on-site and remote IT support.
What made you look to get additional in-school IT support?
Our support requirements had reached a level at which we could no longer work as efficiently as we needed to hence we needed to find additional IT support.
What made you choose AdEPT’s Service?
Having worked with them for a number of years and being familiar with their expertise and customer service made it an easy decision to contact them first. From the initial discussions regarding our specific requirements we were confident that they would be able to give us the support we required.
What do you find most helpful about the AdEPT School Technician Service?
We are always assured of a technician in residence who has immediate access to a pool of knowledge and experience. Not just there for if things go wrong, we have been proactively working with with AdEPT to create an ICT strategy to ensure the future-proofing, scalability and resilience of our IT systems for years to come, minimising the risk of any potential headaches or unforeseen costs. They have assisted us by providing all of our server room hardware and client desktops, VoIP provision and support, school site access control, internet provision and school email among other things.
Would you recommend it to other schools and why?
Definitely, we are 100% satisfied and could not operate without their support. Their professionalism and level of support exceed all other companies we have dealt with. The service eliminates any doubt and the costly and time consuming process of hiring our own full time staff and we gain the assurance that we get hand-picked staff immediately.
This was as a result of the Council engaging a supplier to upgrade its Cisco Unified Communication platform and therefore the Council intended to take the opportunity to migrate their PSTN connectivity from existing ISDN30 connections to SIP.
AdEPT won the contract via RM1045, which was to provide 10mb data circuits, SIP endpoints, 85 active SIP channels at the main site and 85 standby channels at a standby site and the transfer of 1,000 DDI. AdEPT were able to identify cost-effectiveness and experience in the migration of services from traditional ISDN to SIP.
The objective of the Council was to find a cost-effective supplier that was able to manage the migration of services to SIP in co-ordination with the upgrade of its Cisco unified communications platform that was being performed by its incumbent supplier.
In its implementation plan, AdEPT was able to demonstrate both the deployment of new SIP services, including new circuit installations, and the porting of DDI from the existing service provider.
Great Ormond Street Hospital is an internationally renowned children’s hospital located in London. As an NHS Trust the organisation is reliant upon its current N3 network connection for accessing N3 National & Regional Applications hosted by other NHS Digital N3 Health Partners.
We have worked with Great Ormond Street Hospital for the replacement of the legacy N3 data access service with a compliant Health & Social Care Network (HSCN) data access service. AdEPT is an HSCN compliant Supplier of Data Access Services. The HSCN WAN solution is based around a set of managed Dual 10Gbps Diversely Routed Ethernet Bearers, over which AdEPT will provision an HSCN VRF with 1Gbps of HSCN Bandwidth and an Internet VRF with 9Gbps of Internet DIA bandwidth.
The objectives set by Great Ormond Street Hospital were simply set around cost, working with a compliant supplier, deployment experience and ensuring smooth migration from legacy services to the new HSCN environment. In order to fulfil the requirement, AdEPT allocated a Project Manager to manage the specification and deployment of the new data connectivity. The critical milestone was the migration of existing N3 IP Subnet services onto the new connection. This was conducted via the standard N3 to HSCN Migration process and required co-ordination with the outgoing service provider. The AdEPT Project Manager utilised standard templates and use guides to coordinate and test the completion of migration.
The lack of a centralised document management solution in addition to the absence of an
effective document management strategy has resulted in their client’s data becoming unworkable.
staff were growing increasingly frustrated with the amount of time it was taking to find customer data or up to date information about ongoing cases because it wasn’t easily accessible.
There was a growing reliance upon email for storing and sharing documents throughout the company.
The lack of a centralised document management solution caused an increase in duplicate data throughout the organisation.
IT provider, we were growing increasingly concerned about the added workload being placed on their IT infrastructure as a result of duplicated data.
Introduce Microsoft SharePoint as a centralised document management solution. This
solution would be shared by head office and remote workers, improving collaboration
between departments and individuals throughout the organisation.
- Setup SharePoint document libraries in Outlook, allowing staff to copy emails directly into
SharePoint Online in addition to using drag and drop
- SharePoint collaboration platform used to help users locate and retrieve content stored in
- Introduce Microsoft Azure Multifactor Authentication to SharePoint as an added layer of
security and data protection
- Develop a custom search solution using Microsoft FAST search which is Microsoft’s
- Tag all content with metadata as it is being uploaded to SharePoint, making it far easier to organise and retrieve content
- Introduce the Deep Data archiving solution to archive the clients redundant data
- Conduct SharePoint training workshops for staff onsite and via video conferencing for remote workers
Regent’s University London had invested heavily and commissioned two datacentres within their campus and were looking for a solution that would increase resiliency through replication between different storage vendors. They also required extra storage capacity for VDI and other they were deploying. AdEPT installed a Datacore mirrored system backed by Nexsan storage to replicate data resident on their existing NetApp Filer.
This was achieved, maintaining levels of resiliency, much more cost effectively in comparison to an end-to-end NetApp solution. AdEPT also deployed a VDI solution across the two Datacentres using application acceleration within the DataCore servers to achieve excellent levels of data tiering.