Choosing the Best Cloud Telephony Services & VoIP for Business

Cloud telephony services have come a long way. From the time when VoIP was just another emerging technology to now when it is almost a necessity for every business regardless of size – the future is now. Business communication is nothing like it was 10 or even 5 years ago.

Technological advances have allowed businesses to move from just emails and phone calls to video conferencing, instant messaging and more. Accordingly, there are a plethora of options for VoIP services in the market today all promising increased flexibility, higher productivity and cost reductions.

But as with every new technology, some providers jump onto the bandwagon to make a quick buck and some are genuinely invested in the advancement of technology. With close to two decades of experience in delivering quality cloud telephony services and other managed IT solutions to over 12,000 organisations across the UK, AdEPT has the depth and experience to deliver the best cloud telephony services for your organisation. We have made strategic partnerships with leading providers including Avaya, 3CX and Ericsson-LGs iPECS for the standout AdEPT Nebula Voice to provide you with reliable, intuitive, scalable and feature-packed cloud telephony services in the UK.


Every organisation is always on the lookout for technologies that will allow it to communicate efficiently, effectively and productively both internally and externally. This calls for a reliable, stable, cost-effective and flexible communications solutions and that is exactly what Avaya gives you. Avaya provides comprehensive collaboration and communication solutions such as unified communications, cloud telephony services, contact centres and more to more than a million businesses of all sizes worldwide. Avaya has received countless awards for its telephony services and products and is considered the most reputable providers in the market. Some of the qualities that make them stand out include;


Avaya has established a longstanding reputation for providing reliable communication and collaboration products and services. Their extremely dedicated and advanced R&D team ensures that their products and IP technology are reliable and provide impressive sound clarity.


Using the IP technology in Avaya systems, you have the ability to use VoIP handsets, mobile phones as well as additional technology for instant messaging, data storage and retrieval and even video conferencing. You can make the system as powerful or as minimal as your business needs dictate.


Avaya combines data and voice in an integrated cloud telephone service that also allows you to scale your solutions as the business grows. You can add new hardware, handsets and users as required without having to add more phone lines or cables.

AdEPT is a leading Avaya reseller specialising in helping businesses through transitions in their communications and technology environment. Our Avaya solutions serve organisations of all sizes including Coca Cola, HCA Healthcare, Fidessa, The Office Group and support Avaya solutions in 70% of private hospitals in London. Take a look at client testimonials on our Avaya solutions.

Nebula Voice

As our leading cloud telephony service powered by Ericsson-LG Enterprise, Nebula Voice delivers all the features of an on-premise phone system but through the cloud. The service is designed to deliver intuitive, reliable and stable communications to your work environment from our state-of-the-art data centres. This means that we take charge of managing the phone system for you so that all you need is a handset, application or web portal to access everything you need, whenever you need it no matter where you are.


Nebula Voice is designed to be easily scalable to suit business of all types and sizes. This means that, whether you are a single home office or a large conglomerate with several satellite locations around the world, Nebule Voice can be configured to meet your exact needs. Users can be easily and quickly added and removed as need be and with AdEPT’s advanced feature packs, you can tailor the service to meet your unique and changing needs.

Top features of Nebula Voice include;

  • Auto-attendant
  • Voicemail
  • Hunt groups
  • Conferencing
  • Instant messaging
  • Cloud mobile
  • Skype for business
  • Call recording
  • Call reporting
  • Dedicated portal

As part of our IP telephony and Voice services, you also get;

  • CRM integrations
  • Call recording and logging
  • Real-time statistics
  • Call queueing and queue reporting
  • Powerful switchboard to manage your call
  • And much more;

Benefits of AdEPT’s Nebula Voice Service

  • Lowers total cost of ownership
  • Unifies business communications
  • Guarantees more uptime with less responsibility thereby freeing up your resources for your core activities.
  • Enhanced collaboration across employees, teams and locations
  • Scalability. Nebula Voice gives you on-demand access to features and the ability to add and/or remove users in accordance with the changing needs of your business.

Giving Your Organisation an Edge Over Your Competition with Cloud Telephony Services

Cloud telephony services like Nebula Voice and Avaya have completely transformed how businesses communicate and do business. With the right provider, IP telephony can give you an edge over your competition, allowing you to be more efficient, productive, collaborative and to significantly cut your costs. At AdEPT, our over 300-person team is ready and capable to help you throughout the process of transforming your communications into cloud telephony with the solutions that work for you – all within your budget. Contact us today for more information on our cloud telephony services and to find out which service best works for your organisation.

Written by Sami Malik

Marketing Campaigns Manager