IP Telephony Benefits for Your Business

Why will 90% of business leaders stop purchasing traditional communications tools this year in favour of IP telephony?

VoIP telephony solutions now play a significant role in most businesses with an industry CAGR of 21.5%. Millions of companies recognise the benefits of IP telephony. But why are they moving from traditional PBX boxes to adopt this new technology?

This article highlights why VoIP and IP services and phone systems are so popular.

Learn the top IP telephony benefits like reduced overheads and reduced initial capital spend. Discover how the system works and how it can scale to match your business growth.

Read on to see why you should implement IP telephony and how AdEPT can help manage that transition.

What is IP Telephony?

IP or Internet Protocol telephony uses the Internet to exchange voice, fax, and other types of communications.

Traditional PSTNs used dedicated circuit-switched connections to send voice calls. IP telephony simplifies this by sending data in packets across the Internet or through a local area network (LAN).

In essence, it’s a revolution in how we communicate.

VoIP Communications

Voice over IP or VoIP is a term used to describe sending and receiving voice calls.

The technology is a subset of IP telephony where a person’s voice gets converted into a digital signal. That data then gets compressed and sent to the receiver, where it’s converted back and played through their speaker.

Providers like AdEPT now offer businesses of all sizes the opportunity to use a dedicated IP service of their own.

Yet why make the jump from a traditional phone service? What are the benefits of IP telephony?

IP Telephony Benefits

Below are 5 major benefits that an IP telephony solution can offer your business.

From reduced costs to instant access from any device, read on to see why you should adopt this modern platform.

1. Lower Costs

Would you like to save 30-50% on your monthly phone bills?

IP telephony can lower costs by offering cheaper call rates and removing unnecessary hardware.

Cloud-hosted solutions can manage all of your calls without the need to purchase expensive equipment. There’s no longer the need for major capital expenditure as you can lease cloud hardware instead.

Larger companies that require a more dedicated approach can also benefit from IP technologies.

Cloud hosting can come as a hybrid service and there are leased line options available through SIP. For example, our Nebula SIP Connectivity service works with leading carriers like BT for multi-site venues.

Prices are lower than traditional ISDN lines which are now almost obsolete thanks to IP telephony.

2. Worldwide Remote Access

As the need for a remote workforce continues, IP communications help to unify your staff, customers, and suppliers no matter where they are.

Because the technology uses the Internet, calls get routed to any online device. That includes mobile phones, VoIP phones, computers, tablets, or even fax machines.

Voice calls are now truly mobile so your employees no longer need to be under one roof. That could have a financial knock-on effect as you move your staff away from physical premises and into a digital workspace.

3. Additional Features

IP telephony offers much more than simple voice calls. Other features include:

  • Instant messaging and screen sharing
  • Call logging and queuing
  • Digital receptionist (IVR)
  • Voicemail to email
  • Integration with CRM software, Microsoft 365, Google, etc.

The system is also simple to set up and configure.

You can temporarily route incoming calls for a particular number to a different mobile. Or you can activate a digital auto attendant to give callers several options to choose from.

Get in contact to learn all about our full list of IP features.

4. Reliable and Encrypted HD Calls

IP telephony boasts high-definition calls. Voices remain clear and distinct, and with the right provider, your calls won’t drop out.

If you’re concerned about the privacy of making calls over the Internet then there’s good news.

Data is automatically encrypted from sender to receiver. That means that even if someone intercepts a call those packets remain useless.

The technology uses the same tried-and-tested encryption methods used by secure online services. Combined with HD calls and a reliable connection, that’s a major reason to embrace IP.

5. Scalable Integrated Solutions

Does your current communications provider let you add new numbers easily? Can you manage this yourself? How much does it cost and does that expense concern you as your business grows?

IP telephony is becoming more popular because it can scale with ease.

It only takes a few days to install and configure and from there you have full control over your own network. That includes managing your phone numbers and services through an online web portal.

Adding phone numbers no longer requires expensive maintenance work. As everything’s digital, the process occurs online within seconds.

An IP system means you’re not tied to an expensive provider that dictates how you operate. Take charge of your communications and know that they will develop alongside your business’s growth.

IP Telephony Solutions for Business

Communication is the lifeblood of every company.

At AdEPT, we understand this and that’s why we offer several IP telephony solutions for businesses:

  • Computer Telephony Integration (CTI)
  • Voice over IP (VoIP)
  • Least Cost Routing (LCR)

We can assist in the planning, design, and installation of your communications. And we’re there to train and support you moving forward.

IP Telephony for Businesses With AdEPT

IP telephony uses your company’s existing Internet connection to send and receive calls.

Yet the technology offers so much more like video conferencing and virtual menus. Not only does it connect your remote workplace but you’ll see huge savings from day one.

However, the quality of the service and the total costs depends on the provider you choose.

Thankfully, AdEPT offers a range of IP telephony services that will cater to all of your requirements.

Our unified communications service can reduce your monthly bills and boost your productivity. We combine voice, video, conference calls, IM, and visual voicemail for a full telephony experience.

Contact us today to learn more about the benefits of IP telephony.

As a certified Avaya Diamond, Microsoft Gold and Gamma Platinum partner, we are telephony and communications experts. And we want to share that expertise with you.


I agree, especially as it isnt the most famous one now [SM1]

ISDN [SM2]

Written by Sami Malik

Marketing Campaigns Manager