IT Support

The complexity of managing modern infrastructure places unprecedented demands on in-house IT resources. As organisations continue to digitise operations and embrace new technologies, IT teams are expected to retain required levels of expertise in all things.

The reality is most IT budgets have remained static in recent years, whilst the IT department is expected to facilitate everything from day-to-day maintenance and lights-on support to transformative initiatives.

 

It’s simply not cost-effective, or realistic, to retain a full-time, accredited resource for every device and application in your digital domain; nor is it practical to maintain a transformation level of expertise when only a BAU support level is necessary.

Outsourced IT

Many organisations choose to outsource some, or all, of their IT support requirements. Outsourcing provides greater flexibility and is significantly more cost effective than retaining a full-service IT department in house. Outsourced IT support provides access to a skilled, vendor-accredited workforce as and when it’s needed.  Customers may opt for a fully managed service, or a utility-based alternative where support hours can be pre-paid in blocks and depleted as required.

Benefits of outsourced IT support

  • Lower cost of ownership for your IT estate
  • Rapid access to vendor-accredited technicians
  • Improved systems availability/uptime
  • Predictable monthly costs
  • Proactive monitoring and maintenance
  • Service excellence, ITIL aligned and governed by SLAs

AdEPT Managed IT Support

AdEPT offers a range of managed IT support services designed to provide rapid access to skilled resource and to minimise the risk of systems downtime. Our flexible SLAs can be tailored to suit the critical nature of individual systems, providing the right balance of service availability and cost-effectiveness.

 

Key features:

  • Remote helpdesk and on-site support
  • Proactive, 24/7 PC and server monitoring
  • Virtual IT Director / Service Delivery Manager
  • Remote server backup
  • Quarterly DR tests
  • Security monitoring and patch management
  • Data security and anti-virus software

How can we help?

AdEPT empower organisations by uniting their technology, networking and data, providing seamless communication and the confidence to innovate. All underpinned by the latest security. And all with minimal fuss. We are perfectly placed to deliver a service you can trust. You can read more about some of our recent work in this area, by reading our case studies.

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