Microsoft Teams – Direct Routing

Make and receive calls from your Teams application

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What is

Microsoft Teams-Direct Routing?

Microsoft Teams – Direct Routing (MT-DR) is a simple and cost-effective solution, allowing organisations of any size or industry to make and receive calls to external landlines and mobile phones from the Microsoft Teams application.


This gives you the power to manage all your collaboration and communication through one easy-to-use interface.


MT-DR is a new add-on subscription service that allows organisations to make calls within Teams using SIP trunks to route the calls outside of the business.


This service allows those already using Teams for collaboration, to add voice functions and a variety of additional call control features for its users, enhancing Teams into a comprehensive cloud UC solution to include enterprise grade telephony.


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What is required to enable Direct Routing?

The following components are required for any organisation to enable MT-DR:

• Microsoft 365 or Office 365 license including Teams
• Microsoft Phone System add-on
• An Internet connection

Built on a reliable and resilient carrier-grade platform, MT-DR can be provisioned simply and quickly, without the need for any onsite hardware.

The service provides VoIP connectivity, allowing your phone system to receive inbound and make outbound calls through the network, providing a cost-effective alternative to Microsoft Calling Plans.

Our network uses MS certified Session Border Controllers (SBC) to deliver a cloud-based service with enhanced functionality, greater value and improved flexibility


• Call Termination
01, 02, 03 and 08* termination with no number translation
*Natively terminates on the endpoint but termination charges would still apply for 08 numbers only

• Business Continuity
Never miss a call thanks to business continuity with network and number level resilience to keep your business working

• Improved Security
Encryption over the internet & improved voice security

• Dedicated Interconnect to Microsoft Teams in Azure
Higher service speeds and accessibility

• Seamlessly port your numbers
Keep your existing geographic and non-geographic numbers


• Unified Communications
Transform Teams into a feature rich UC business system, unifying (internal & external) communication channels

• Digital Transformation
Retire legacy PBX systems and use Microsoft Teams as the main business phone system

• Increase employee productivity
Improved communication and collaboration can result in sharp increase in user experience, efficiency and output

• Smooth and low-risk transition
No new hardware or complex configuration required

• No expensive CAPAX outlay
Fully cloud-based solution means there’s no need for traditional hardware investment

• Reduce telephony bills
Lower cost alternative to Microsoft Calling Plans

• Strengthening your digital road map
Optimise existing 365 license investment to deliver a new improved service

• Voice enablement for Teams
Enable full PSTN breakout to the public telephone network

Choose AdEPT for your Microsoft Services

Vast experience
• With over 20 years experience of delivering complex telephony solutions, AdEPT can deliver a suitable, premium grade voice service to match your particular needs
• Our reputation is built on technical expertise and voice service delivery, with in-depth experience of VoIP implementations with businesses of all sizes

A complete solution
• As a Microsoft Gold Partner, we can reliably design, deploy and support your entire Microsoft ecosystem, including MS365, Azure and Direct Routing

End to end support
• We have the teams to support you on your journey, from experienced Project Managers, Pre-Sales and Technical Support engineers; all proficient in delivering Microsoft solutions

Detailed on-boarding process
• Proven methodologies to hand hold you throughout the entire set-up process, followed by (24 x 7) technical and account management support

Best practice methodologies in design, configuration and deployment from AdEPT

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