CLOUD - Contact CentresLet us design, build and implement a bespoke network level solution
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0800 112 4000
Our Cloud-based platform is hosted in Tier 3 data centres in the UK
What are Cloud-based Contact Centres?
Modern contact centres need to scale and seamlessly grow to cost-effectively react to market changes. Cloud-based contact centres offer a building block approach, which means additional functionality can be turned on as and when required.
Introduction to Cloud Contact Centres
For a business with existing telephone systems, our Cloud – Contact Centres expands your current capabilities without the need for large scale investment in infrastructure changes. This low risk model lets organisations launch new contact centre campaigns, products and services with minimal up-front investment.
What do you mean by scalable?
Pick and mix from the features below so that your solution best meets the needs of your business. For further information ring 0800 112 4000
Black & White Lists
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Some of the benefits of a Cloud - Contact Centre
- They are hosted in Tier 3 certified data centres
- Cloud-based contact centres are independent of location, hardware, software and agent location. The benefits of this absolute independence include callers never receiving a dreaded engaged tone
- Location independence gives agents and administrators the freedom to log-in from any location. All that is required is a phone line (PSTN, SIP or mobile) and an Internet connection to easily access all the functionality previously tied to a premised based contact centre. This is particularly helpful when the weather is bad and people cannot travel to the office or in the event of a break in business continuity for another reason.
- Able to adapt quickly to changing business needs and to find and deliver actionable intelligence in real-time.
You sign the Order Form
You sign the Order Form and return it AdEPT Telecom plc. Our Order Form is a MASTER SERVICES AGREEMENT that refers to all of the relevant Terms and Conditions. The contract has co-terminus end dates for all products so that you don’t have to remember lot’s of contract end dates – it’s EASY – there is just one date for everything.