19th December 2021

What Is Managed IT Support? All You Need to Know

The global market for managed IT services was worth about $152 billion in 2020. However, this industry is growing at an explosive rate. By 2026, it is expected to nearly double in size, all the way up to $274 billion

But what exactly is driving this incredible growth for the managed IT services industry? What is making so many businesses decide that working with a managed IT provider is the right choice for them?

There is a long list of benefits that managed IT services provide. Read on to learn all about managed IT and what it can do for your business.

What Are Managed IT Services? 

Managed IT services are basically a collection of IT experts who get together and offer their services to a wide variety of companies all at the same time. They exist for basically one reason.

Small businesses often do not need the services of a full-time IT employee. As a result, most of them simply do without. If they do try to hire an IT expert for their small business, they end up having to pay a lot of money for someone to handle only the occasional technical problem.

On the other hand, it’s not optimal for small businesses to have to handle their occasional IT problems without an expert on hand. So what is the solution? This is where managed IT services come in handy.

A single IT expert can handle the IT needs of multiple small businesses. That is basically why managed IT services exist. IT experts get together and are capable of handling the needs of many more businesses than if they worked individually for only one business each.

This is more efficient for businesses and IT experts alike. It brings many benefits to the table for businesses. That is why business is exploding for managed IT services, and the industry is expected to grow so much over the next few years.

Enjoy Greater Responsiveness with Small Business IT 

One of the best things about managed IT services is that they can assign different people to provide for the needs of their customers at different times. The end result is that they can provide their IT support 24 hours a day, seven days a week.

On top of that, IT experts at managed services companies are used to always having a customer to help. This is a lot different than it is for IT experts who work for an individual small company.

Individuals working at a single small company often end up not having anything to do. Since problems only come along occasionally, they start to become complacent. When something does go wrong, they can be caught off-guard and you might not enjoy the greatest responsiveness.

Since the experts at managed services companies are constantly helping one customer or another, they will not be caught off-guard when your company calls in need of their services. You can expect high rates of responsiveness. And that is true, no matter what time of day or week it is!

Enjoy Greater Expertise with Managed IT Support

On top of the greater responsiveness that managed services companies provide, they also provide an incredible degree of expertise. When you think about it, this makes sense. The experts at managed services companies end up solving IT problems all the time.

This greater volume of problem-solving slowly trains these experts into people who are familiar with all the common problems that businesses face in the area of technical support.

On top of that, managed services companies are constantly handling problems from a wide variety of businesses. That means that they are more likely to encounter different kinds of problems. This can include uncommon problems that most companies may not face.

The end result is that when you call in to a managed services company, there is almost always somebody who has already solved problems just like yours, in the past for other customers. Managed services companies develop incredible amounts of expertise which help them to solve problems more easily than other technical support experts. 

Lower Your Costs by Outsourcing IT to IT Companies

Lastly, you can lower your costs by outsourcing your IT needs to managed services companies. There are a couple of reasons that it is more affordable to outsource your IT needs.

First, you may not need a full-time IT expert. A full-time IT expert will generally cost one full salary. But hiring a managed services company to take care of your IT needs will generally cost much less.

But let’s imagine that you do use about one full-time IT employee. Now let’s say your company grows by 50%. That puts you in a difficult position.

You can hire a second IT expert, but that will greatly increase your costs. You could try to have one person manage everything, but that will be difficult now that your company has grown by 50%. 

Managed services companies can provide you with 50% more support without requiring you to double your costs. 

Enjoy All of the Benefits of Managed IT Services

We hope that you were able to take away something helpful from this brief article on the nature of managed IT services and the benefits that they can provide to you. It can feel intimidating at first to learn more about this new service. However, once you understand a little bit more about it, you will be glad that you looked into it.

In other words, learning about managed services is an investment in the smooth functioning of your company. The time and effort that you invest today in research and finding a great company will pay off when you have expert IT support providing help 24 hours a day forever after.

To discuss your situation with a dedicated member of our team, and find out what advice we can provide and problems we can fix across our range of expertise, please get in touch and speak to one of our experts.

Written by Sami Malik

Marketing Campaigns Manager