Why use VoIP for Business & The Business Benefits of VoIP

VoIP technology allows people and businesses to communicate over the phone but through the Internet rather than through traditional landlines. So why should businesses use VoIP?

The majority of businesses are now moving their systems into the Cloud. Many of them are also embracing the benefits that moving telecommunications to the Cloud offers too.

As a matter of fact, VoIP is projected to be one of 2020’s most rapidly growing voice communication solutions. However, what is it, how does it work and how can it benefit your business?

What is VoIP?

 VoIP is an acronym for Voice over Internet Protocol. This technology allows people and businesses to communicate over the phone but through the Internet rather than through traditional landlines.

In effect, you only need a phone or computer equipped with VoIP capability to communicate with anyone around the world at a fraction of the cost.

How Does VoIP Work?

In layman’s terms, VoIP involves making phone calls via the Internet. A VoIP system works by converting analogue voice signals into digital signals then sending it over the internet like any other data you send over the internet.

In technical terms, VoIP converts voice communications into data packets and sends them over an IP network, hence the name Voice over Internet Protocol.

Benefits of Using VoIP for Business

It’s Mobile and Flexible

VoIP technology allows users to take their adapters anywhere they can get a reliable internet connection thereby giving the ability to communicate in new locations or when on travels. This is a huge advantage for people who are not tied to an office, work in the field or travel regularly.

This also means that in case you move to a new office location, it is much easier to set up your phone and continue communicating, as opposed to when using landline connections.

On top of that, the countless applications spawned from this technology allow for more mobility features such as having calls ring at both the office and on your cellular telephone. If you have co-workers or executives visiting your office location, you do not have to spend a lot of time and money accommodating them for data and telephony connections. Just plug in their IP enabled laptop and begin to work.

Increased Productivity

VoIP allows for virtual telephony which means that wherever a person is, provided they have a good internet connection, they can continue to conduct business. Employees can also multitask even on their off days.

As a business owner, you could take advantage of the ability to three-way call around the world to cut expenses on flying out employees for meetings.

More Features

In most cases, VoIP offers more features than traditional telephone systems, depending on the provider, which makes them ideal for businesses of all sizes. Some of the features you can expect to get include;

  • Voicemail
  • Caller ID
  • Call forwarding
  • Fax Capability
  • 411 Directory
  • Call Waiting
  • Call Blocking
  • Redial
  • Presence feature – ability to know if a person is present before calling
  • Ability to run a softphone

Depending on your provider, you can also get speed dialing, transfer capabilities and SMS. The best part is that these features come as part of a package.

Cost Savings

A traditional phone service has costly and cumbersome infrastructure. VoIP allows businesses to move away from that expensive hardware and infrastructure. In most cases, you have most of the hardware you need in a router and a computer.

All you need is a microphone or a headset and you are good to go. Additionally, traditional providers have expensive add-ons and higher fees that are not as attractive currently.

Easier to Use, Manage & Troubleshoot

For a person with minimal or no technical knowledge, VoIP systems are a gift. Majority of the systems are plug and play ready which means that they are effortless to use and operate contrary to traditional systems.

VoIP systems are also easily scalable for a rapidly growing business. You do not have to buy new infrastructure or do some rewiring – you just need to add new users. Maintaining and troubleshooting are also easier since you are mostly dealing with software rather than hundreds of connections in hardware.

Business Continuity

You cannot overstate the importance of telephone services in business operations. Any downtime in telephone services costs money, a lot of it and it can also cost you important clients. VoIP and cloud communications in general bring redundancy and disaster recovery.

By having phone connections in the Cloud, you avoid downtime and ensure that essential operations are always at full throttle. Wherever you can get a good internet connection, you can communicate and run your business. This level of adaptability and flexibility are crucial for business continuity.

Make the Switch to VoIP

It is clear that the benefits of VoIP systems far outweigh any potential downsides. However, it is important to ensure that your internet and bandwidth strengths are enough to support the VoIP service. If your internet and bandwidth strength are low, it will result in unreliable VoIP. You could choose to allocate one line for internet and another for calls so as to optimize VoIP and maintain quality communications.

If you are considering switching to VoIP but need more information or guidance, it is time to get in touch with experts. At AdEPT, our team of highly experienced IT specialists will help you along to make the process effortless. Contact us today and let us help you be part of the future.

Written by Ben Rogers

Group Marketing Manager at AdEPT